[et_pb_section fb_built=”1″ admin_label=”Hero” _builder_version=”4.24.3″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_direction=”148deg” background_color_gradient_stops=”#ffffff 50%|rgba(255,255,255,0.85) 75%|rgba(255,255,255,0.36) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”rgba(0,0,0,0.5)” background_color_gradient_end=”rgba(0,0,0,0.75)” background_image=”https://images.unsplash.com/photo-1609230430613-13cf4862a80f?ixid=M3w1ODkyNzF8MHwxfHNlYXJjaHw1fHxlbWJlZGRlZCUyMGVsZWN0cm9uaWNzJTIwd29ya3NwYWNlfGVufDB8MHx8fDE3Mzk0NDI5MjF8MA&ixlib=rb-4.0.3&fm=webp&fit=crop&crop=entropy&w=1920&h=1080&q=20&dpr=2″ custom_padding=”||||false|false” hover_enabled=”0″ locked=”off” template_type=”section” collapsed=”on”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.24.2″ _module_preset=”5138c454-be54-4233-bd3b-f8e6a8747976″ hover_enabled=”0″ locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.23.1″ _module_preset=”73121f80-a3ef-4484-8763-c3f18e3c56d2″ hover_enabled=”0″ global_colors_info=”{}”][et_pb_heading title=”Get the Support You Need, When You Need It” _builder_version=”4.24.2″ _module_preset=”f0c675ea-2574-4d0e-b725-30f8550a8550″ title_text_color=”gcid-primary-color” hover_enabled=”0″ locked=”off” global_colors_info=”{%22gcid-primary-color%22:%91%22title_text_color%22%93}”][/et_pb_heading][et_pb_heading title=”Customer Assistance & Support” _builder_version=”4.24.2″ _module_preset=”ddeb8c09-9078-4424-bc15-2efb6572e28e” hover_enabled=”0″ locked=”off” global_colors_info=”{}”][/et_pb_heading][et_pb_text _builder_version=”4.24.2″ _module_preset=”2c55a9c4-feed-423b-9edb-ae0b5b365cac” hover_enabled=”0″ locked=”off” global_colors_info=”{}”]
Explore our comprehensive support resources to ensure seamless experiences with your purchases. From FAQs to troubleshooting tips, find everything you need to resolve issues quickly and efficiently.
[/et_pb_text][et_pb_button button_text=”Contact Support” _builder_version=”4.24.2″ _module_preset=”1bffc0fc-42a0-49d1-bd9a-ae3ade2d7206″ button_bg_color=”gcid-secondary-color” hover_enabled=”0″ locked=”off” global_colors_info=”{%22gcid-secondary-color%22:%91%22button_bg_color%22%93}”][/et_pb_button][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.23.1″ _module_preset=”73121f80-a3ef-4484-8763-c3f18e3c56d2″ hover_enabled=”0″ global_colors_info=”{}”][et_pb_image src=”https://images.unsplash.com/photo-1620856902651-ce18d6d31d42?ixid=M3w1ODkyNzF8MHwxfHNlYXJjaHw2fHxtb2Rlcm4lMjBlbGVjdHJvbmljcyUyMGxhYnxlbnwwfDF8fHwxNzM5NDQyOTIxfDA&ixlib=rb-4.0.3&fm=webp&fit=crop&crop=entropy&w=800&h=1080&q=20&dpr=2″ title_text=”800×1080″ _builder_version=”4.25.2″ _module_preset=”1cc6152f-565c-4c4d-b0c9-cf8c9576c341″ hover_enabled=”0″ box_shadow_style=”preset4″ box_shadow_horizontal=”0px” box_shadow_vertical=”24px” box_shadow_blur=”72px” box_shadow_spread=”-12px” locked=”off” global_colors_info=”{}”][/et_pb_image][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Frequently Asked Questions” _builder_version=”4.23.1″ _module_preset=”default” hover_enabled=”0″ locked=”off” template_type=”section” collapsed=”on”][et_pb_row _builder_version=”4.17.6″ _module_preset=”5138c454-be54-4233-bd3b-f8e6a8747976″ hover_enabled=”0″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”73121f80-a3ef-4484-8763-c3f18e3c56d2″ hover_enabled=”0″ global_colors_info=”{}”][et_pb_heading title=”Your Support Questions Answered” _builder_version=”4.24.2″ _module_preset=”c33f07d9-41e0-421a-8799-5799df695cce” hover_enabled=”0″ locked=”off” global_colors_info=”{}”][/et_pb_heading][et_pb_text _builder_version=”4.24.3″ _module_preset=”2c55a9c4-feed-423b-9edb-ae0b5b365cac” hover_enabled=”0″ locked=”off” global_colors_info=”{}”]
Find answers to common questions about our products and services to help you get the most out of your shopping experience with Lanc.
[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”2_3,1_3″ _builder_version=”4.23.1″ _module_preset=”5138c454-be54-4233-bd3b-f8e6a8747976″ hover_enabled=”0″ global_colors_info=”{}”][et_pb_column type=”2_3″ _builder_version=”4.16″ _module_preset=”73121f80-a3ef-4484-8763-c3f18e3c56d2″ hover_enabled=”0″ global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”gcid-secondary-color” icon_color=”gcid-secondary-color” _builder_version=”4.24.2″ _module_preset=”73efbc9d-37bf-4f75-b3d8-498640ef079f” hover_enabled=”0″ locked=”off” global_colors_info=”{%22gcid-36fd78a7-34bc-404d-873c-dafa34efaae5%22:%91%22quote_icon_color%22,%22quote_icon_color%22,%22quote_icon_color%22%93,%22gcid-primary-color%22:%91%22icon_color%22%93,%22gcid-heading-color%22:%91%22toggle_text_color%22,%22toggle_text_color%22%93,%22gcid-body-color%22:%91%22body_text_color%22,%22body_text_color%22%93,%22gcid-3e0ae39b-d026-4173-b444-0c785917aeff%22:%91%22body_text_color%22%93,%22gcid-828accbb-1ed2-407d-95be-20ab4e191566%22:%91%22border_color_all%22%93,%22gcid-secondary-color%22:%91%22icon_color%22,%22open_toggle_text_color%22%93}”][et_pb_accordion_item title=”How can I track my order?” open=”on” _builder_version=”4.21.0″ _module_preset=”550abe5c-b505-4d6b-adc7-570bd7cc1217″ hover_enabled=”0″ global_colors_info=”{}”]
You can track your order by logging into your account and visiting the ‘Order History’ section. You’ll find real-time updates on your shipment status.
[/et_pb_accordion_item][et_pb_accordion_item title=”What is your return policy?” _builder_version=”4.21.0″ _module_preset=”550abe5c-b505-4d6b-adc7-570bd7cc1217″ hover_enabled=”0″ global_colors_info=”{}”]
We offer a 30-day return policy for most products. Please ensure the item is in its original condition and packaging. Visit our Returns page for more details.
[/et_pb_accordion_item][et_pb_accordion_item title=”How do I contact customer service?” _builder_version=”4.21.0″ _module_preset=”550abe5c-b505-4d6b-adc7-570bd7cc1217″ hover_enabled=”0″ global_colors_info=”{}”]
Our customer service team is available via email, phone, or live chat. Visit our Contact Us page for more information on how to reach us.
[/et_pb_accordion_item][et_pb_accordion_item title=”Do you offer international shipping?” _builder_version=”4.21.0″ _module_preset=”550abe5c-b505-4d6b-adc7-570bd7cc1217″ hover_enabled=”0″ global_colors_info=”{}”]
Yes, we ship to select countries worldwide. Shipping fees and delivery times vary based on location. Check our Shipping Information page for more details.
[/et_pb_accordion_item][et_pb_accordion_item title=”Can I change or cancel my order?” _builder_version=”4.21.0″ _module_preset=”550abe5c-b505-4d6b-adc7-570bd7cc1217″ hover_enabled=”0″ global_colors_info=”{}”]
Orders can be modified or canceled within 24 hours of placement. Please contact our support team as soon as possible for assistance.
[/et_pb_accordion_item][/et_pb_accordion][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”73121f80-a3ef-4484-8763-c3f18e3c56d2″ hover_enabled=”0″ global_colors_info=”{}”][et_pb_heading title=”Need More Help?” _builder_version=”4.24.3″ _module_preset=”ba4a6336-701f-47b8-bf5c-09da0ce28016″ hover_enabled=”0″ locked=”off” global_colors_info=”{}”][/et_pb_heading][et_pb_button button_text=”Get in Touch” _builder_version=”4.24.3″ _module_preset=”1bffc0fc-42a0-49d1-bd9a-ae3ade2d7206″ button_bg_color=”gcid-secondary-color” hover_enabled=”0″ locked=”off” global_colors_info=”{%22gcid-secondary-color%22:%91%22button_bg_color%22%93}”][/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Text & Image” _builder_version=”4.18.0″ _module_preset=”default” hover_enabled=”0″ locked=”off” template_type=”section” collapsed=”on”][et_pb_row column_structure=”1_2,1_2″ custom_padding_last_edited=”on|desktop” _builder_version=”4.24.3″ _module_preset=”5138c454-be54-4233-bd3b-f8e6a8747976″ use_background_color_gradient=”on” background_color_gradient_direction=”90deg” background_color_gradient_stops=”rgba(255,255,255,0) 15%|rgba(0,0,0,0.08) 15%” custom_padding=”60px||60px||true|false” custom_padding_tablet=”30px||30px||true|false” custom_padding_phone=”30px||30px||true|false” hover_enabled=”0″ background_last_edited=”on|desktop” background_color_gradient_direction_tablet=”180deg” border_radii=”off||6px|6px|” border_radii_tablet=”off||0px|6px|6px” border_radii_phone=”off||0px|6px|6px” border_radii_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.18.0″ _module_preset=”73121f80-a3ef-4484-8763-c3f18e3c56d2″ hover_enabled=”0″ global_colors_info=”{}”][et_pb_image src=”https://images.unsplash.com/photo-1587827109456-422c7cd7928f?ixid=M3w1ODkyNzF8MHwxfHNlYXJjaHwxMHx8dGVjaG5pY2FsJTIwdHJvdWJsZXNob290aW5nJTIwdG9vbHN8ZW58MHwyfHx8MTczOTQ0MjkyMXww&ixlib=rb-4.0.3&fm=webp&fit=crop&crop=entropy&w=800&h=800&q=20&dpr=2″ title_text=”800×800″ _builder_version=”4.24.3″ _module_preset=”6ed8fd5c-62c5-4100-98c3-7b8b6d2c2ee6″ hover_enabled=”0″ global_colors_info=”{}”][/et_pb_image][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.23.1″ _module_preset=”73121f80-a3ef-4484-8763-c3f18e3c56d2″ custom_padding=”|30px|||false|false” custom_padding_tablet=”|30px||30px|false|true” custom_padding_phone=”|20px||20px|false|true” custom_padding_last_edited=”on|phone” hover_enabled=”0″ global_colors_info=”{}”][et_pb_heading title=”Troubleshooting Tips” _builder_version=”4.24.2″ _module_preset=”f0c675ea-2574-4d0e-b725-30f8550a8550″ title_text_color=”gcid-primary-color” hover_enabled=”0″ locked=”off” global_colors_info=”{%22gcid-primary-color%22:%91%22title_text_color%22%93}”][/et_pb_heading][et_pb_heading title=”Resolve Common Issues with Ease” _builder_version=”4.24.2″ _module_preset=”c33f07d9-41e0-421a-8799-5799df695cce” hover_enabled=”0″ locked=”off” global_colors_info=”{}”][/et_pb_heading][et_pb_text _builder_version=”4.24.2″ _module_preset=”2c55a9c4-feed-423b-9edb-ae0b5b365cac” hover_enabled=”0″ global_colors_info=”{}”]
Encountering issues with your embedded electronics? Here are some quick troubleshooting tips: 1. Ensure all connections are secure. 2. Check power sources and replace batteries if necessary. 3. Update firmware to the latest version. 4. Refer to the product manual for specific error codes. If problems persist, contact our support team for further assistance.
[/et_pb_text][et_pb_button button_text=”Learn More” _builder_version=”4.23.1″ _module_preset=”1bffc0fc-42a0-49d1-bd9a-ae3ade2d7206″ hover_enabled=”0″ global_colors_info=”{}”][/et_pb_button][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Contact Info” _builder_version=”4.25.1″ _module_preset=”default” hover_enabled=”0″ template_type=”section” collapsed=”on”][et_pb_row column_structure=”1_3,1_3,1_3″ make_equal=”on” _builder_version=”4.25.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.25.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}”][et_pb_heading title=”(800) 555-0199″ _builder_version=”4.25.1″ _module_preset=”a3805066-8711-43c7-9f62-5782da0e9f7a” title_text_align=”center” hover_enabled=”0″ global_colors_info=”{}”][/et_pb_heading][et_pb_text _builder_version=”4.25.1″ _module_preset=”4b240c10-bcce-4a83-9661-66d610a878e0″ text_orientation=”center” hover_enabled=”0″ global_colors_info=”{}”]Customer Service Hotline[/et_pb_text][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.25.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}”][et_pb_heading title=”support@lanc.com” _builder_version=”4.25.1″ _module_preset=”a3805066-8711-43c7-9f62-5782da0e9f7a” title_text_align=”center” title_text_color=”gcid-primary-color” hover_enabled=”0″ global_colors_info=”{%22gcid-primary-color%22:%91%22title_text_color%22%93}”][/et_pb_heading][et_pb_text _builder_version=”4.25.1″ _module_preset=”4b240c10-bcce-4a83-9661-66d610a878e0″ text_orientation=”center” hover_enabled=”0″ global_colors_info=”{}”]Customer Support Email[/et_pb_text][/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.25.1″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}”][et_pb_heading title=”4567 Tech Ave, Suite 200, San Jose, CA 95131″ _builder_version=”4.25.1″ _module_preset=”a3805066-8711-43c7-9f62-5782da0e9f7a” title_text_align=”center” hover_enabled=”0″ global_colors_info=”{}”][/et_pb_heading][et_pb_text _builder_version=”4.25.1″ _module_preset=”4b240c10-bcce-4a83-9661-66d610a878e0″ text_orientation=”center” hover_enabled=”0″ global_colors_info=”{}”]Customer Service Address[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Testimonials” _builder_version=”4.17.6″ _module_preset=”default” hover_enabled=”0″ locked=”off” template_type=”section” collapsed=”on”][et_pb_row _builder_version=”4.17.6″ _module_preset=”5138c454-be54-4233-bd3b-f8e6a8747976″ hover_enabled=”0″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”73121f80-a3ef-4484-8763-c3f18e3c56d2″ hover_enabled=”0″ global_colors_info=”{}”][et_pb_heading title=”What Our Customers Say” _builder_version=”4.24.2″ _module_preset=”c33f07d9-41e0-421a-8799-5799df695cce” hover_enabled=”0″ locked=”off” global_colors_info=”{}”][/et_pb_heading][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.17.6″ _module_preset=”5138c454-be54-4233-bd3b-f8e6a8747976″ hover_enabled=”0″ global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ _module_preset=”73121f80-a3ef-4484-8763-c3f18e3c56d2″ hover_enabled=”0″ global_colors_info=”{}”][et_pb_icon font_icon=”||fa||900″ module_class=”ai_ignore_font_icon” _builder_version=”4.24.3″ _module_preset=”c2c23269-d09e-4bca-9247-65cd5ecf15a9″ hover_enabled=”0″ global_colors_info=”{%22gcid-f2943306-fa6c-45f0-b632-5fc00151366a%22:%91%22icon_color%22,%22icon_color%22%93}”][/et_pb_icon][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” text_text_color=”gcid-primary-color” text_font_size=”24px” text_letter_spacing=”4px” hover_enabled=”0″ global_colors_info=”{%22gcid-f2943306-fa6c-45f0-b632-5fc00151366a%22:%91%22link_text_color%22,%22link_text_color%22%93,%22gcid-primary-color%22:%91%22text_text_color%22%93}”]
★★★★★
[/et_pb_text][et_pb_text _builder_version=”4.24.3″ _module_preset=”ca5459fa-2abd-4000-9b59-3cb483bcc17e” text_font=”–et_global_body_font|700|||||||” hover_enabled=”0″ locked=”off” global_colors_info=”{%22gcid-primary-color%22:%91%22link_text_color%22,%22link_text_color%22%93,%22gcid-heading-color%22:%91%22header_text_color%22,%22header_4_text_color%22,%22header_3_text_color%22,%22header_2_text_color%22,%22header_5_text_color%22,%22header_6_text_color%22,%22quote_text_color%22%93,%22gcid-secondary-color%22:%91%22quote_border_color%22,%22quote_border_color%22%93}”]
“Lanc’s support team was incredibly helpful and resolved my issue in no time. Highly recommend!”
[/et_pb_text][et_pb_blurb title=”Alex J.” image=”https://premadesections.divi.support/premade/wp-content/uploads/sites/4/2024/04/new-portrait-7-800×800-1.jpg” _builder_version=”4.24.3″ _module_preset=”203c76fc-aee0-4484-9be1-f0e2ebd81a8f” hover_enabled=”0″ locked=”off” global_colors_info=”{}”]
Embedded Systems Engineer
[/et_pb_blurb][/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.17.6″ _module_preset=”73121f80-a3ef-4484-8763-c3f18e3c56d2″ custom_padding_tablet=”30px||||false|false” custom_padding_phone=”30px||||false|false” custom_padding_last_edited=”on|tablet” hover_enabled=”0″ global_colors_info=”{}”][et_pb_icon font_icon=”||fa||900″ module_class=”ai_ignore_font_icon” _builder_version=”4.24.3″ _module_preset=”c2c23269-d09e-4bca-9247-65cd5ecf15a9″ hover_enabled=”0″ locked=”off” global_colors_info=”{%22gcid-f2943306-fa6c-45f0-b632-5fc00151366a%22:%91%22icon_color%22,%22icon_color%22%93}”][/et_pb_icon][et_pb_text _builder_version=”4.24.2″ _module_preset=”default” text_text_color=”gcid-primary-color” text_font_size=”24px” text_letter_spacing=”4px” hover_enabled=”0″ locked=”off” global_colors_info=”{%22gcid-f2943306-fa6c-45f0-b632-5fc00151366a%22:%91%22link_text_color%22,%22link_text_color%22%93,%22gcid-primary-color%22:%91%22text_text_color%22%93}”]
★★★★★
[/et_pb_text][et_pb_text _builder_version=”4.24.3″ _module_preset=”ca5459fa-2abd-4000-9b59-3cb483bcc17e” text_font=”–et_global_body_font|700|||||||” hover_enabled=”0″ locked=”off” global_colors_info=”{%22gcid-primary-color%22:%91%22link_text_color%22,%22link_text_color%22%93,%22gcid-heading-color%22:%91%22header_text_color%22,%22header_4_text_color%22,%22header_3_text_color%22,%22header_2_text_color%22,%22header_5_text_color%22,%22header_6_text_color%22,%22quote_text_color%22%93,%22gcid-secondary-color%22:%91%22quote_border_color%22,%22quote_border_color%22%93}”]
“I was amazed by the quick response and the detailed guidance I received. Excellent service!”
[/et_pb_text][et_pb_blurb title=”Maria K.” image=”https://premadesections.divi.support/premade/wp-content/uploads/sites/4/2024/04/new-portrait-8-800×800-1.jpg” _builder_version=”4.24.3″ _module_preset=”203c76fc-aee0-4484-9be1-f0e2ebd81a8f” hover_enabled=”0″ locked=”off” global_colors_info=”{}”]
IoT Developer
[/et_pb_blurb][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Call to Action” _builder_version=”4.24.2″ _module_preset=”default” background_color=”gcid-primary-color” use_background_color_gradient=”on” background_color_gradient_direction=”65deg” background_color_gradient_stops=”#000000 0%|rgba(255,255,255,0) 100%” background_color_gradient_overlays_image=”on” background_enable_image=”off” custom_padding=”5vw||5vw||true|false” hover_enabled=”0″ locked=”off” template_type=”section” collapsed=”on” global_colors_info=”{%22gcid-primary-color%22:%91%22background_color%22%93}”][et_pb_row _builder_version=”4.18.0″ _module_preset=”5138c454-be54-4233-bd3b-f8e6a8747976″ hover_enabled=”0″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”73121f80-a3ef-4484-8763-c3f18e3c56d2″ hover_enabled=”0″ global_colors_info=”{}”][et_pb_cta title=”Need Assistance? We’re Here to Help!” button_url=”#” button_text=”Contact Support” _builder_version=”4.23.1″ _module_preset=”4c2ad5d0-871e-414e-a4be-aa9134d4ae8e” custom_padding=”60px|60px|60px|60px|true|true” custom_padding_tablet=”30px|30px|30px|30px|true|true” custom_padding_phone=”20px|20px|20px|20px|true|true” custom_padding_last_edited=”on|desktop” hover_enabled=”0″ locked=”off” global_colors_info=”{%22gcid-f2943306-fa6c-45f0-b632-5fc00151366a%22:%91%22button_text_color%22%93,%22gcid-36fd78a7-34bc-404d-873c-dafa34efaae5%22:%91%22button_text_color%22,%22color%22,%22background_color%22%93,%22gcid-7cadd8b3-5228-48e4-90c4-212d09232f7b%22:%91%22color%22,%22color%22,%22color%22,%22color%22%93,%22gcid-f113ad93-2527-46d7-862b-fc71181c6b5e%22:%91%22border_color_all%22,%22border_color_all%22%93}” text_font_size_tablet=”16px” text_font_size_phone=”14px” text_font_size_last_edited=”on|phone”]
Our dedicated team is ready to assist you with any inquiries or issues. Explore our FAQs or reach out directly for personalized support.
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