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SHIPPING & RETURNS
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Finding Shipping Cost
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Before
placing the order customer can verify the shipping options & cost
available for their region. To confirm the shipping cost, just add the
items you would like to buy to your Shopping cart. Click on
"Shopping Cart" link at Top- left corner of the webpage. On
"shopping cart" page you can the added products with its
weight and Total price .There you can find a Button "Estimate Shipping"
,just click on it. A pop up window will open with various shipping
methods and pricing depending upon shipping location you selected.
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Shipping (India)
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We ship
all our products through Courier (PROFESSIONAL COURIER,
BLUEDART/DTDC/FEDEX), and SPEEDPOST. The customer can select the shipping
method on checkout. If a customer-selected shipping service is not
available for that particular location (Very rarely), we will use the
best possible shipping method to fulfil the order. Depending upon the
weight and Destination, the shop will automatically calculate shipping
charges for different options and the customer can select accordingly. It
takes normally 1-6 days to reach any location in India.
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Courier Delivery Time
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COURIER SERVICE
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DAYS
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Professional
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2-10
days
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DTDC
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1-8
days
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Fedex
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1-7
days
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Bluedart
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1-6
days
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Speed
Post
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2-10
days
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EMS
Speed Post
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5-15
days
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Warranty
& Out of Warranty
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All items are delivered with standard warranty of minimum
15 Days (unless otherwise specified in the product page) to protect the
customers from any manufacturing defect.If you have any problems with your
order, please notify us within this duration from date of shipment of any
defective product. We will replace or repair the damaged products at free
of cost with return shipping prepaid by us. In case ,we do not have the
product in stock to provide replacement,we will issue 100% refund.
Furthermore, no warranty will apply if the Product has been subject to
misuse, static discharge, neglect, accident, modification, or has been
soldered or altered in any way.
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To the product need to be exchanged, firstly, please send
the photos of damaged products to us. We will estimate the damages then
decide the best way to exchange or return the product.If the particular
item is not in stock to replace ,we will provide the full refund.
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100% Refund/Replacement
offer
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We guarantee to provide accurate
descriptions and high quality product as mentioned in the website.In order
to protect customers from shipping damage,item mismatch or parts missing
etc., we are providing 5 days time (From the date of order delivery) to report
the complaint by E-mail to our support department.Our technical team will
verify the submitted details visually and will issue RMA number to return
the material. Once we received the product our experts will verify the
issue reported and will send the replacement items to the customer shipping
cost prepaid by us.In case ,we do not have the product in stock to provide
replacement,we will issue 100% refund. Furthermore, no warranty will apply
if the Product has been subject to misuse, static discharge, neglect,
accident, modification, or has been soldered or altered in any way.Due to
the nature of the products we are selling and our strict quality policy, we
are unable to offer order cancellation and return without valid reason. Eagle
Electronics reserves the right to
take the final decision on all refund request.
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Changing
or Canceling An Order
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Need change something about your order or
just want it canceled? You can ask us (by Email only )to change the items
on your order, update an address or payment method, or just cancel it.
Customer Service will get back to you by email within one business day
regarding your request.Only orders that are still in status
"Pending" or "Payment Verification" can be alterd or
cancelled. If your order has already moved to a different status, you won’t
be able to alter it or cancel it.In some cases Order cancellation may
attract 2%-3% bank charges depending on the payment methods used by
customer.(It is because most of payment gateway providers collect their
Commision even though order cancelled and refunded.).Due to the nature of
the products we are selling and our strict quality policy, we are unable to
offer order cancellation and return without valid reason. Eagle Electronics
reserves the right to take the final
decision on all refund request.
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Return Guidelines
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Once we confirmed the faulty item cannot be repairable by
customer or by Remote Desktop (Team Viewer),we will issue the RMA
Number,which you have to meantion clearly on Shipping boxes. Do not write
anything on the merchandise packaging (Product package). Defective unused
merchandise will be replaced within 2 days of receipt. All returns must
include a copy of the original packing list that came with your shipment.
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Limits
Of Responsibility
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We accept no responsibility for improper
installation of our products. Electrical polarity must be properly observed
in hooking up electrical components.
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